Shipping and Returns

Shipping

Domestic orders ship USPS, priced by weight:

  • Under 1 lb — $7.10, USPS First Class
  • 1 to 3 lb — $14.85, USPS Priority Mail
  • 3 to 15 lb — $20.00, USPS Priority Mail

USPS Priority has a weight restriction. On overweight orders we upgrade to insured, tracked UPS premium ground at no cost.

Transit times are carrier estimates and can change. Most packages arrive within the stated window; rural and international routes sometimes run longer. Once a package leaves us it is on the carrier’s schedule, not ours.

International

We ship worldwide. International rates are calculated by the carrier at checkout: add your items, enter your shipping address, and the cost appears before payment. Nothing is charged until you place the order, and you can stop at any point before that.

If your country charges import taxes or customs fees, those are yours to pay. They are not usually included in the postage. Email hello@wibaux.com for your shipment’s total weight and value if you need them to work the figure out.

Customs holds are common and can run long. We ask international customers to wait 40 calendar days from the ship date. At that point we will refund the order in full or send a replacement. Packages that have already been refunded or replaced sometimes clear customs afterwards and arrive anyway. If that happens, keep it. There is no need to send anything back.

Returns

Email us first — order number, the items you want to return, and the reason.

Returns must meet all of the following:

  • Returned within 21 days. After 21 days we cannot offer a refund or exchange. The item has to reach our return address inside that window, not just be posted inside it.
  • Unused, unworn, and in the condition it arrived in. Tack that has been on a horse cannot be resold or donated.

Pack the item so it does not bend or lose its shape — the box it arrived in works well. Send it to:

Wibaux
eFulfillment Service, Inc.
807 Airport Access Road
Traverse City, MI 49686

Check the address before you send. We are not responsible for returns that go missing in transit, so use a trackable service and consider insurance.

We need a receipt or proof of purchase. An order number is usually enough.

Once the return arrives and is approved, the refund is processed automatically and you will get an email confirming it. Return shipping is yours to pay and is not refundable. If the original order shipped free or paid, the original shipping cost is deducted from the refund.

Late or ineligible items can still be sent back. We donate them to partner organisations. Returns that do not meet the requirements above are sanitised and donated.

Late or missing refunds

  1. Check your bank account again.
  2. Contact your credit card company. A refund can take time to post.
  3. Contact your bank. There is often processing time at their end.

If you have done all three and the refund still has not appeared, email hello@wibaux.com.

Exchanges

We stand behind what we make. If your item arrives defective or damaged, we will replace it with the same item or refund you in full. Send it back, and once it reaches us you will get either the replacement or the refund.

For exchanges, email hello@wibaux.com and send the item to the return address above.

Cancellations

Orders go into the fulfilment queue and postage is bought as soon as they are placed, so cancellations are difficult once that has happened. Check your order before placing it.

Product switches and substitutions are straightforward any time before a shipping notification goes out. Email us and we will change it.

If you need to cancel outright, contact us as soon as you can. As long as the package has not left the fulfilment centre we will refund the order less any postage, fulfilment and payment processing fees already incurred. If none have been incurred, we refund the whole amount.